At The Kansas City BBQ Store, we know the anticipation that comes after ordering that perfect rub, that legendary sauce, or that essential tool. You’re not just waiting for a package; you’re waiting for flavor, for capability, for the next great cook. That’s why we’ve crafted a delivery process that’s as reliable and straightforward as a good brisket rub—designed to get the goods you need into your hands efficiently, so you can focus on the fire.
Whether you’re a weekend grill master stocking up for a backyard feast, a competition pitmaster sourcing a critical component, or an outdoor entertainer ensuring you have all the right tools, our shipping options are built to serve your needs.
Our Process: From Click to Crate
Every order receives the careful attention you’d expect from a local BBQ shop with a global reach.
- Order Processing (1-2 Business Days): After you place your order, our team gets to work. We carefully pick your items from our extensive collection of sauces, rubs, tools, and gear, packing them with the same care we’d use for our own competition turn-ins.
- Shipping & Dispatch: Once your order is packed and labeled, we hand it off to our trusted global carrier partners. You’ll receive a tracking notification so you can follow your flavor journey.
- Final Delivery: Our carriers deliver your package right to your doorstep, bringing a taste of Kansas City (and the world’s best BBQ products) directly to you.
Your Shipping Options
Choose the speed and service that best fits your timeline and budget.
🚚 Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Delivery Time: 10-15 business days after dispatch.
Ideal for: When you want a balanced mix of speed and value. Perfect for planning your next grilling weekend with confidence.
🎁 Free Standard Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Time: 15-25 business days after dispatch.
Ideal for: Stocking up on your favorite foundational items—seasonings, sauces, disposables—or planning ahead for the grilling season. Maximize value on larger orders.
Pro Tip for Pitmasters: Planning for a competition or a major event? Order well in advance using the free shipping option for your bulk supplies (rubs, injections, fuel), and use Standard Shipping for any last-minute, mission-critical tools or parts.
Important Delivery Details
- Global Reach: We ship worldwide, bringing authentic Kansas City BBQ culture and global top brands to grillers everywhere. (Please note, delivery to some remote areas in Asia and other regions may be excluded or require additional review).
- Order Tracking: You will receive an email with a tracking link once your order is dispatched. You can use this to see your package’s journey in real-time.
- Customs & Duties: For international orders, please be aware that local customs duties, taxes, or fees may apply upon import. These are the responsibility of the recipient and are not included in our shipping charges.
- Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.
Our Commitment: Your Satisfaction
Our mission is to bridge the gap between professional barbecue and your backyard. That includes a delivery experience that is transparent and reliable. If your order arrives damaged or there is a significant error, please contact our team at [email protected] immediately. We stand behind our products and will work with you to make it right.
Returns: Not completely satisfied? We offer a 15-day return policy from the date you receive your items. Please see our full Returns Policy for details and instructions.