FAQ

We specialize in everything for the serious griller and smoker. Our curated collection includes authentic BBQ sauces, glazes, marinades, brines, injections, premium seasonings & rubs, essential tools & accessories, grill parts, cleaners, cast iron, fuel, and even items for outdoor entertaining like coolers, drinkware, and fire pits. We focus on professional-grade and top global brands to bridge the gap between competition BBQ and your backyard.

Absolutely. Our selection is built with the competition pitmaster in mind. We offer critical components like specific injections, competition-style sauces and glazes, precise tools, and high-heat fuel. Many of our products are packed with the same care we’d use for our own competition turn-ins.

We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for a fast and secure checkout experience.

No, you can check out as a guest. However, creating an account allows you to track your order history, save your address for faster checkout, and get updates on new products and offers.

We process orders quickly to get your goods to you! Please contact us immediately at [email protected] if you need to make a change. We will try to accommodate your request if your order has not yet entered the packing stage (typically within a few hours of ordering).

We ship worldwide to bring authentic Kansas City BBQ culture to grillers everywhere! Please note that delivery to some remote areas in Asia and other regions may be excluded or require additional review at checkout.

🚚 Standard Shipping

• Carrier: DHL or FedEx
• Cost: $12.95
• Delivery Time: 10-15 business days after dispatch.
• Ideal for: A balanced mix of speed and value. Perfect for planning your next grilling weekend.

🎁 Free Standard Shipping

• Carrier: EMS
• Cost: FREE on all orders over $50.
• Delivery Time: 15-25 business days after dispatch.
• Ideal for: Stocking up on foundational items (seasonings, sauces, disposables) or planning ahead for the season to maximize value.

Our team carefully picks and packs each order within 1-2 business days after you place it. You will receive a tracking notification once it’s dispatched to the carrier.

Once your order is dispatched, you will receive an email with a tracking link. You can use this link to follow your package’s journey in real-time.

For orders shipped outside the United States, local customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

Please double-check your address at checkout. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer. If you realize you made an error, contact us immediately at [email protected].

We stand behind our products. If you are not completely satisfied, we offer a 15-day return policy from the date you receive your items. Items must be in new, unused, and resalable condition with original packaging. Please see our full Returns Policy (link in website footer) for detailed instructions on initiating a return.

Your satisfaction is our commitment. If your order arrives damaged or there is a significant error, please contact our team at [email protected] immediately with your order number and photos of the issue. We will work with you promptly to make it right.

Once we receive and inspect your returned item, we will process your refund. The time it takes for the refund to appear in your account depends on your payment method and financial institution, but it typically takes 5-10 business days after we approve the refund.