Privacy Policy

1. Information We Collect

We collect information that helps us serve you better, from processing your order to improving your shopping experience. This includes:

• Personal Information: When you place an order, create an account, or contact us, we collect details such as your name, email address, shipping address, billing address, and phone number.
• Payment Information: When you make a purchase, we process payment details (e.g., credit card number, PayPal email) through secure, encrypted channels. We do not store full credit card details on our servers.
• Technical Data: We automatically collect information about your device and browsing behavior, including IP address, browser type, operating system, and pages visited.
• Cookies and Tracking Data: We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. For more details, see Section 6.
• Communications: If you contact our support team or subscribe to our updates, we keep records of those interactions.

2. How We Use Your Information

Your information helps us deliver the seamless, secure experience you expect from a trusted BBQ resource. We use it to:

• Process and fulfill your orders for sauces, rubs, tools, and other essentials.
• Communicate with you about your order status, shipping updates, and customer service inquiries.
• Improve our website, products, and services based on your feedback and browsing patterns.
• Send you promotional emails about new products, exclusive offers, and BBQ tips—only if you’ve opted in. You can unsubscribe anytime.
• Prevent fraud, protect our website, and comply with legal obligations.
• Personalize your experience by remembering your preferences (e.g., saved addresses for faster checkout).

3. Sharing and Disclosure of Information

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: We work with trusted third parties (e.g., payment processors like PayPal, shipping carriers, IT support) to operate our business. They access only the information needed to perform their services and are contractually bound to protect your data.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and outline your choices.
• With Your Consent: We may share information for specific purposes with your explicit permission.

4. Data Storage and Security

We take security as seriously as you take your grill temperature. Your data is protected through:

• Encryption: We use industry-standard encryption (SSL/TLS) to secure data transmitted during checkout and account login.
• Secure Storage: Personal information is stored on secure servers with limited access. We do not store full credit card details on our systems.
• International Transfers: As we ship worldwide, your data may be processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws.
• Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

While we implement robust measures, no online transmission is 100% secure. We encourage you to use strong passwords and monitor your accounts.

5. Your Rights and Choices

You have control over your personal information. Depending on your location, you may have the right to:

• Access and Update: Review and edit your account information by logging into your account on our website.
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email, or by contacting us.
• Data Deletion: Request deletion of your personal data, subject to legal and operational requirements.
• Restrict Processing: Object to or limit how we use your data in certain circumstances.
• Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity for security.

6. Cookies and Tracking Technologies

Like a good marinade, cookies enhance the flavor of your browsing experience. We use cookies and similar tools to:

• Remember your login details and shopping cart items.
• Analyze site traffic and performance to improve our website.
• Personalize content and ads based on your interests (with your consent).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect some website features, such as saved addresses or cart persistence.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, BBQ resources). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any information.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate the latest version. We encourage you to review this page occasionally.

10. Contact Us

Thank you for trusting The Kansas City BBQ Store. Now, get back to the fire.